The European Key Account Organisation (EKA) is responsible and accountable for business development with key clients in Europe and globally. Working in close cooperation with our 31 national sales companies (MSCOs) in Europe and our functional divisions, we support our customers in their material handling needs and search for optimizing their work flows today and in the future.
The organisation has successfully implemented a work methodology called the “DOJO-process” with the objective to create transparency and consistency with all our stakeholders. The methodology consists of a clear work process supported by the required tools to execute it.
The Position
As EKA Customer Care Manager, you will work as a trusted counterpart to the Account Manager and jointly deliver an extraordinary customer experience to one of our largest customers. You will coordinate the day-to-day activities of a strategic customer account, lead tenders and commercial processes, manage pricing and framework agreements, and ensure consistent implementation across Europe. You will also provide continuity during periods of Account Manager absence and contribute directly to EKA objectives, strategic initiatives and business growth.
Own the end-to-end coordination of European and global tenders, ensuring competitive, high-quality submissions delivered on time.
Drive pricing excellence through effective governance, commercial analysis, profitability assessments, and continuous improvement of customer pricing tools.
Lead the implementation and governance of international framework agreements, ensuring contractual compliance and consistent execution across Europe.
Deliver meaningful business insights through customer reporting, quarterly business reviews, forecasting, and performance analysis.
Build strong partnerships with customer stakeholders, Account Manager, MSCOs, and internal stakeholders to achieve shared business objectives.
Coordinate the resolution of commercial and operational challenges while supporting customer-specific projects and strategic initiatives.
Contribute to the adoption of innovative solutions, digital services, automation technologies, and connected fleet initiatives that enhance customer value.
The position is based in Willebroek, Belgium.
Our Offer
We offer a position where you will have the opportunity to work within all aspects of the Material Handling business and with colleagues across the entire organisation in Europe. We offer a dynamic and challenging multicultural work environment in which competence and quality play an important role. Enhancing personal growth and a real opportunity to invest in your future through on the job development and training.
Our Offer
At Toyota Material Handling Europe, we don’t just offer jobs—we offer careers with purpose. In our dynamic, diverse, and international environment, we offer a workplace where you can truly thrive and bring your ideas to life.
We’re committed to supporting you with an attractive benefits package, including a yearly bonus and flexible work arrangements that allow you to balance your personal and professional life. With clear goals and direction from senior leadership, you’ll also find abundant opportunities for career growth and development within the company. Our organisational support ensures that you can maintain a healthy work-life balance while pursuing meaningful work that shapes the future of our industry.
We believe learning never stops. Whether you’re developing new skills or leading ground-breaking projects, this is a place where continuous growth is celebrated. Collaboration is at the heart of everything we do, and we take pride in fostering a supportive, open environment where every voice is heard.
If you’re ready to MOVE the future with us, we’d love to hear from you!
Your Application
Send your application, CV, and Cover letter in English, no later than 4th of October 2026.
For more information regarding the recruitment process, please contact: Patrik Schultzén, Talent Acquisition Specialist, Patrik.schultzen@toyota-industries.eu
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