In Toyota Material Handling Europe, we have over 13,500 colleagues passionate about supporting companies of all sizes with todays and tomorrow’s material handling challenges. Because we know that our business and our industry is essential and sometimes even critical for you, for daily life and society at large. 

In our Headquarters in Mjölby, Sweden and outside Brussels, in our Sales companies across Europe or in our Factories in France, Italy and Sweden, you can be part of an extraordinary journey. And together we will move the world towards easy and sustainable. 

As Manager EKA Service Business, you support EKA management with tools, templates and guidelines etc., and provide relevant training and direct support in tenders and negotiations.

Your responsibilities include supporting a smooth implementation of EKA Service business agreements, proactively give info and support to MSCOs and distributors involved, in order to maximise the full potential of the EKA Service Business.

 Strategic:

• Closely cooperate with the EKA organisation and local service management (MSCOs and Independent Distributors), securing a common view on the TMHE Service offer and joint ability to convey our value proposition, including relevant training.
• Establish a common understanding of how service scope relates to pricing, with particular consideration of competitors’ offerings.
• Contribute to reviews and re-designs of the EKA service pricing and discount matrix, including proactive follow-up of their use in tenders and negotiations.
• Contribute to development and take lead in implementation of basic guidelines, tools and templates for offering (terms & conditions regarding services, SLAs etc), including relevant training.
• Faciliate harmonized approach for contract management during different stages of the agreement life cycle (tender, implementation, execution, renewal).

Operational:

• Direct involvement and support in tenders/negotiations, online and physical meetings, service calculations, pricing contracts, other EKA support.
• Support the EKA team in deploying framework agreements and ensure local compliance of MSCOs and Independent Distributors.
• Follow up with EKA management on indexations and renewal of EKA contracts.
• Periodic and ad-hoc reporting of EKA Service business performance and customer- required info.
• Follow up and benchmark between countries, recognise and share best practices between MSCOs.
• Key User for all EKA Service Business tools, pricelists, templates, guidelines etc. Develop and maintain.
• Cooperate with TMHE parts management regarding EKA parts pricing and purchasing conditions.
• Escalation point for cross-country customer complaints.

Other:

• Drive and/or participate in projects.
• Contribute in special assignments and investigations in the Service Market area.

The role includes some in advance decided travel within Europe.

Your Profile

• Solid knowledge about Service Market business and related business models.
• Good understanding of the material handling industry and its dynamics.
• Strong communication and negotiation skills, with the ability to listen actively and convey information clearly.
• Proven ability to build relationships and collaborate effectively with a broad range of internal and external stakeholders.
• Strong ability to analyze and interpret operational data, translate it into insights, and lead fact-based discussions.
• Proficiency in Excel and Power BI, with advanced data analysis and visualization skills.
• Fluency in English, both written and spoken.

Our Offer

In a rapidly evolving high-tech industry, Toyota Material Handling Europe stands as a stable, global, and influential player. We offer a dynamic, diverse, and welcoming local work environment, always within an international context. In this position you can be be based anywhere in Europe, depending on where you are currently based, working remotely. Additionally, we provide an attractive benefits package, including a yearly bonus.

Most importantly, we have exceptional people like you onboard who continuously learn, improve, and collaborate to deliver excellence in everything we do. As you help move us forward, we look forward to supporting your remarkable career growth.

Toyota Material Handling Europe is committed to helping you balance your professional and personal life, offering not only excellent compensation but also flexible work arrangements. We foster personal and professional growth by providing opportunities to learn new, in-demand skills and participate in impactful projects shaping the future of our industry.

Our inclusive culture encourages open collaboration and continuous learning, ensuring every employee feels valued, heard and inspired. With a focus on your career development, you'll find opportunities for advancement as we grow together, creating a workplace where you can thrive both personally and professionally.   
    
Time for you to make a MOVE!  

Your application

If you are interested in this career opportunity, please send your application in English no later than July 31st,2026. We screen continuously, but will start with interviews early August.

For more information about the position please contact:Andreas Höper Senior Manager Service Business Development, Andreas.Hoeper@de.toyota-industries.eu

If you need help with your application or information about the process please contact Victoria Östryd Söderlind Recruitment Specialist HR, Victoria.ostrydsoderlind@toyota-industries.eu